DiMarAg Hub · Public Help
General product guidance for agencies and clients. These guides are pending workflow validation; read each review notice. Access to account information and actions still requires sign-in and permission.
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FAQ answers and step-by-step guides are available in English.
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Frequently asked questions
FAQ-004What can each user role see and do?Access, settings and navigation · Agency and team
DiMarAg distinguishes three concepts:
User role: Owner, Administrator, or Staff.
Access profile: Administrator, Manager, Staff, Viewer, or a custom profile.
Directory job title: describes the person’s role on the team; it does not grant access by itself.
An authorized person can review Agency Users and Roles and Permissions under Agency Setup → Administration and Security. Profiles organize actions such as View, Create, Edit, Delete, Export, and Manage for each module.
If you need to perform an action, ask an authorized person to review your role, account status, and access profile. Users with similar job titles do not necessarily have the same permissions.
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