DiMarAg Hub · Public Help
General product guidance for agencies and clients. These guides are pending workflow validation; read each review notice. Access to account information and actions still requires sign-in and permission.
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Frequently asked questions
FAQ-020When can I undo an import or a merge?Clients, leads and contacts · Agency and team
There is a window of up to 24 hours, but undo is not available in every case. For imports, use the available batch-reversal control; reversal is blocked if imported clients have changed or the batch is no longer eligible. For a merge, use Undo Merge or Manage Reversals while the countdown is active and the records have not changed in a way that prevents restoration.
Read the warning before confirming. If reversal is blocked or expired, do not delete clients or repeat the import to simulate an undo; request a review of the case.
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