DiMarAg Hub · Public Help
General product guidance for agencies and clients. These guides are pending workflow validation; read each review notice. Access to account information and actions still requires sign-in and permission.
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Frequently asked questions
FAQ-024What do the service statuses mean?Services, renewals and legacy billing · Agency and team
Active means the service is enabled; Inactive means it is not currently active; Suspended means it has been interrupted; Canceled means it was canceled; and Expired means an expiration has been recorded. Pending and Completed may also appear. INCOMPLETE means setup still needs to be finished. Read the reason too: payment evidence or a billing action may be required.
Service status, payment status, and invoice status are separate fields: Active does not mean paid. Use Manage Status or the full editor; activation runs validations and cannot be done merely by checking a box.
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