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Frequently asked questions
FAQ-028How do I record a migrated service and its historical proof of payment?Services, renewals and legacy billing · Agency and team
When assigning the service, select Migrated / Legacy Service and enter the actual start and next renewal dates; separately confirm whether Customer Since should be changed. Then document the historical invoice with Assign Legacy Invoice: select the service and enter the invoice number, date, amount invoiced, amount paid, payment date and method, payment destination, reference, and previous system.
Attach the PDF when required. A migrated prepaid service may require evidence before activation; a postpaid service in its current cycle may not require it yet. Follow the actual condition—do not invent a payment to pass validation.
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