DiMarAg Hub · Public Help
General product guidance for agencies and clients. These guides are pending workflow validation; read each review notice. Access to account information and actions still requires sign-in and permission.
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Frequently asked questions
FAQ-067How do I record a call that has already happened?Appointments, calls and agreements · Agency and team
Use the option to record a call in Call Center or Call within the client or lead context. Enter the start time, end time if known, participants, channel, and internal notes. Check the displayed time zone: the form interprets times in the device’s local time. Save and confirm the record belongs to the correct contact and date.
A historical call entry documents a conversation; it does not place a call or create a recording retroactively.
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