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Frequently asked questions
FAQ-073How do I select one or more contacts without sending a message to the wrong person?Operator, communications and files · Agency and team
Under Recipient and language, select the contacts who should receive the communication. Verify each person’s name and address, not only the company name. When the flow allows a manual recipient, check it against the record; project communications may use the recipient fixed by the record. If you change channels, select the contacts again.
Before sending or confirming an external send, review every recipient; the history is recorded for each confirmed recipient. Do not select multiple people if the content should not be shared with all of them.
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