DiMarAg Hub · Public Help
General product guidance for agencies and clients. These guides are pending workflow validation; read each review notice. Access to account information and actions still requires sign-in and permission.
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Frequently asked questions
FAQ-074How do I choose a channel, and why might some channels be unavailable?Operator, communications and files · Agency and team
Choose the channel when starting Operator or use the corresponding option on the record. Contact shortcuts may be disabled if an email address, phone number, or number authorization for calls, SMS, WhatsApp, or Telegram is missing. Check the contact details and preferences; do not assume every phone supports every channel.
Sending email from the Hub also requires an active account for the department and security verification. Choosing an external channel prepares the message; it does not prove the Hub sent it through that app.
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