Invoices and payments · 3 min read

Record a received payment and verify the balance

Document a real payment without confusing the record with a bank charge.

Pending workflow validation

This guide has been checked against the application code. Its workflow still needs validation in an isolated test account.

What you will achieve

Keep the payment and receipt on the correct invoice.

Billing edit permission, an active client, and the correct existing invoice.
Evidence of payment already received with verified amount, currency, method, and reference.

1. Check whether it is already recorded
Open the invoice in Billing. Match client, currency, and number; compare payment history and receipts with the external reference before adding a record.
2. Enter the payment actually received
Enter a positive amount no greater than the current balance, method, and reference. Card and bank transfer label the received method: they do not charge a card or execute a transfer.
3. Record and check the receipt
Use the invoice action to record payment or generate a receipt. Check confirmation and open the resulting receipt. Do not submit again when the outcome is uncertain.
4. Verify the remaining balance
Check history, receipt, balance, and payment status. A partial payment leaves a balance; due date and document status are separate data. For a mismatch, keep the reference and request review before recording another payment.

A documented payment and updated balance when saving is confirmed. This process does not move money, charge cards, or reconcile a bank.

Stop and review the invoice and original payment; do not reduce or alter amounts merely to clear the blocker.

Inspect payment history and receipts before retrying. Report the exact error and reference without exposing full banking details.